We have recently undergone a security migration update that will require you to confirm your email address in our systems before we can email your User ID. If you have not completed the security migration, we will not be able to send this through email. You can call a Merrill Lynch representative at your plan's toll-free number for further assistance.
We have recently undergone a security migration that will require you to upgrade the security details for your account. This process must be completed from a desktop or laptop computer. Once you have logged in on a desktop or laptop computer and completed the security migration for your account, you'll be able to access your account through the mobile site.
Under the Secure Login box, you will see an option to Create your User ID now. After selecting this option, you'll be asked to answer additional verification questions in order to create your User ID and password.
It may be helpful to try resetting the password through a different internet browser. If this does not resolve the issue, you can call a Merrill Lynch representative at your plan's toll-free number for assistance.
At this time, there is not an app for your Benefits OnLine account. Once you have undergone the security migration update, you'll be able to access your account through the Benefits OnLine mobile site.